Legal notice

Returns & Exchanges

Last updated: September 2026

1. Return Window

Eligible products may be returned within 4 days of delivery. The item must be unused, unworn, unwashed and unaltered, with original tags, labels and packaging intact.

2. Non-Returnable Items

  • Items returned after the 4-day window
  • Items that have been worn, washed, altered or damaged after delivery
  • Items with removed or damaged tags or packaging
  • Customised or personalised products, unless required otherwise by applicable law
  • Items specifically identified as final sale or non-returnable

3. Exchanges

Size or colour exchanges may be requested within 4 days of delivery, subject to availability and the same condition requirements. If the requested replacement is unavailable, we may offer another appropriate resolution, including a refund or store credit where applicable.

4. Wrong, Damaged or Defective Products

Contact us within 48 hours of delivery if you receive a wrong, damaged or defective product. Include your order number and clear photos of the product and packaging. If the issue is verified, OneFour will arrange an appropriate remedy, which may include replacement or refund, subject to applicable law.

5. Sale and Discounted Items

Sale or discounted items remain subject to the conditions shown at the time of purchase and this policy. Any special restriction will be disclosed on the product or offer.

6. How to Request

  1. Email maheshwar323232@gmail.com with your order number and request.
  2. Provide photos or other information reasonably required to assess the request.
  3. Wait for approval and return instructions before sending an item back.

7. Return Shipping

Where the return is due to a verified wrong, damaged or defective product, OneFour will handle the applicable return shipping arrangement. For eligible size or change-of-mind returns, return shipping responsibility will be communicated when the request is approved.

8. RTO / Failed Delivery

If an order is returned because of an incorrect address, unsuccessful delivery attempts or refusal to accept the shipment, any re-shipment or refund will be handled according to the circumstances and applicable policy.

9. Fraud or Abuse

We may reject requests that are fraudulent, abusive or inconsistent with this policy, subject to applicable law.

10. Contact

maheshwar323232@gmail.com
Ferozepur, Punjab – 142052, India