Refund Policy

Last updated: September 2026

This Refund Policy explains when an approved refund may be issued by OneFour.

1. When Refunds May Apply

• An eligible return is approved under our Returns & Exchanges Policy.
• An eligible order is cancelled before dispatch.
• A wrong, damaged or defective product is verified.
• An order cannot be fulfilled or is lost in transit and a refund is appropriate.
• Another refund right applies under applicable law.

2. Refund Review

Refunds are processed only after the relevant cancellation, return or product issue has been reviewed and approved. We may request order details, photographs or return evidence where reasonably necessary.

3. Refund Method

Where possible, prepaid refunds are sent to the original payment method. For COD orders, if a refund is approved, we may request bank or other payment details and confirm the applicable refund method with you.

4. Processing Time

Once approved, the time for funds to reach you depends on the payment provider or bank. We will initiate the refund within the applicable processing workflow and communicate any relevant information available to us.

5. Returns vs Exchanges

An exchange is not automatically a cash refund. The applicable remedy depends on the approved request, product availability and the terms of our Return & Exchange Policy.

6. Failed Delivery / RTO

If an order is returned to origin because delivery failed, the address was incorrect, or the shipment was refused, refund eligibility will depend on the circumstances and applicable policy. Re-shipping charges may apply where re-delivery is requested.

7. Partial Refunds

Where only part of an order qualifies for a refund, the refund may be limited to the eligible item or amount, subject to applicable law.

8. Contact

For refund questions, email maheshwar323232@gmail.com with your order number.