Terms &Conditions

Refund Policy

Last updated: September 2026

At OneFour, we want every purchase to be one you’re happy with. This policy outlines when and how refunds are issued.

1. Refund Eligibility

You may be eligible for a refund in the following situations:

  • Your return request has been approved under our Return & Exchange Policy
  • Your order was cancelled before dispatch
  • You received a wrong, damaged, or defective product
  • Your order was lost in transit and confirmed undeliverable
  • OneFour cancelled your order (e.g., due to stock unavailability or a pricing error)

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • The return request falls outside the 4-day return window
  • The item has been used, washed, or altered
  • Original tags or packaging have been removed
  • The item is marked as Final Sale or non-returnable
  • The return does not meet the conditions outlined in our Return & Exchange Policy
  • Refusal to accept COD delivery without a valid reason

3. Refund Approval Process

  1. Contact us at maheshwar323232@gmail.com with your order number, reason, and supporting photos (if applicable).
  2. Our team will review your request within 2–3 business days.
  3. If approved, we will initiate the refund.

4. Refund Method

  • Prepaid orders: Refunded to the original payment method (credit/debit card, UPI, wallet, net banking, etc.)
  • COD orders: Refunded via bank transfer to the account details provided by you

5. Refund Processing Time

Once a refund is approved and initiated by OneFour, please allow:

  • 5–10 business days for the amount to reflect in your account, depending on your bank or payment provider’s processing time
  • COD refunds via bank transfer may take up to 7 business days after your bank details are confirmed

6. Cancelled Orders

If your cancellation request is accepted before dispatch, a full refund will be initiated for prepaid orders. For COD orders cancelled before dispatch, no charge is applicable.

7. Failed Deliveries

If your order is returned to us due to a failed delivery (incorrect address, refusal, or repeated missed delivery), a refund will be issued after deducting any applicable return shipping charges, subject to review.

8. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photographs. We will offer a replacement or full refund, including any applicable shipping charges.

9. Exchange vs. Refund

Where an exchange is possible (size or colour, subject to availability), we encourage exchanges over refunds. If your preferred exchange option is unavailable, a refund will be offered.

10. Partial Refunds

Partial refunds may be issued at OneFour’s discretion in cases where only part of an order is eligible for return, or where the returned item shows signs of use not disclosed at the time of the return request.

11. Contact Us

For all refund queries:
Email: maheshwar323232@gmail.com
Address: Ferozepur, Punjab – 142052, India