Terms &Conditions

 

Returns & Exchanges

Last updated: September 2026

At OneFour, we want you to love what you ordered. If something isn’t right, here’s what you need to know.

1. Returns

We accept returns on eligible items within 4 days of delivery, provided the following conditions are met:

  • The item is unused, unwashed, and unworn
  • All original tags and labels are intact and attached
  • The item is in its original packaging
  • You have a valid proof of purchase (order number or order confirmation email)

2. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as Final Sale or purchased during clearance
  • Items that have been worn, washed, or altered
  • Items with removed or damaged tags
  • Customised or personalised products
  • Items returned after the 4-day window

3. Exchanges

We offer exchanges for size or colour (subject to availability) within 4 days of delivery. The item must meet the same conditions as returns (unused, tags intact, original packaging).

If your preferred size or colour is unavailable, we will offer you a store credit or refund, as applicable.

4. Wrong, Damaged, or Defective Products

If you received a wrong, damaged, or defective item, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photographs of the item and packaging
  • A description of the issue

We will arrange a replacement or full refund at no additional cost to you.

5. Sale and Discounted Items

Items purchased on sale or with a discount code may be exchanged for size, subject to availability. Refunds on sale items are at OneFour’s discretion unless the product is damaged or defective.

6. How to Raise a Return or Exchange Request

  1. Email us at maheshwar323232@gmail.com with your order number and reason for return/exchange.
  2. Our team will review your request and respond within 2–3 business days.
  3. If approved, you will receive instructions on how to ship the item back.

7. Return Shipping

  • For returns or exchanges due to a wrong or defective product, OneFour will bear the return shipping cost.
  • For returns or exchanges due to change of mind or size, the customer is responsible for return shipping charges.
  • We recommend using a tracked shipping service. OneFour is not responsible for items lost or damaged in return transit.

8. RTO / Failed Delivery Returns

If a shipment is returned to us due to an incorrect or incomplete address, failed delivery attempts, or refusal to accept the package, the order will be treated as a returned order. Re-shipping charges may apply for resending the order.

9. Refunds on Returns

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days, subject to your bank’s processing time. For COD orders, refunds will be issued via bank transfer.

10. Fraudulent or Abusive Requests

OneFour reserves the right to refuse return or exchange requests that appear fraudulent, abusive, or in violation of this policy. Repeated abuse may result in account restrictions, subject to applicable law.

11. Contact Us

For all return and exchange queries:
Email: maheshwar323232@gmail.com
Address: Ferozepur, Punjab – 142052, India