Privacy Policy

Last updated: September 2026

OneFour respects your privacy. This policy explains how we collect, use, disclose and protect personal information when you visit our website, place an order or contact us.

1. Information We Collect

• Name, email and phone number
• Billing and shipping address
• Order, transaction, return and exchange information
• Payment and payment-status information processed through payment providers
• Device, browser, IP and usage information
• Cookies and similar technologies
• Information you provide in customer-support communications

We do not intentionally store payment-card details when those details are processed by third-party payment providers.

2. How We Collect Information

We may receive information directly from you, automatically through the website and cookies, from Shopify and from service providers or partners involved in operating the store.

3. How We Use Information

• Process and fulfil orders and payments
• Arrange shipping, returns, exchanges and refunds
• Provide customer support
• Operate, maintain and improve the website
• Prevent fraud, abuse and security incidents
• Send transactional communications
• Send marketing communications where permitted and subject to your choices
• Comply with legal obligations and respond to lawful requests

4. Sharing

Information may be shared with Shopify, payment processors, shipping and fulfilment providers, technology and analytics providers, customer-support providers, marketing partners where applicable, professional advisers and authorities where legally required.

5. Shopify

Our store is powered by Shopify. Shopify and its service providers may process information to provide platform, security, payment, analytics and other services. Their processing may be governed by their own privacy terms.

6. Cookies & Analytics

We may use cookies and similar technologies to operate the store, remember preferences, understand usage and support marketing or analytics. You can manage certain cookie or browser settings through your device or browser.

7. Marketing Choices

You may unsubscribe from promotional email communications using the unsubscribe option provided in those messages. Transactional communications about orders or accounts may still be sent when necessary.

8. Retention & Security

We retain information only for as long as reasonably necessary for the purposes described, including fulfilling orders, maintaining records, resolving disputes and meeting legal obligations. We use reasonable safeguards, but no system can guarantee absolute security.

9. Your Rights

Depending on applicable law and your circumstances, you may have rights relating to access, correction, deletion, consent withdrawal or other controls over personal information. Contact us to make a request. We may need to verify your identity before responding.

10. Children's Privacy

The website is not intended for children who are not legally permitted to make purchases. We do not knowingly collect personal information from children except where permitted by law and appropriate consent requirements are met.

11. International Processing

Because Shopify and service providers may operate across countries, your information may be processed outside India, subject to applicable law and appropriate safeguards.

12. Changes

We may update this policy from time to time. The revised policy will be posted on this page with a new effective date.

13. Contact

For privacy questions or requests, email admin@onefour.in or write to Ferozepur, Punjab – 142052, India.